The reporting provided standard with NocTel Insight for NocTel Flow constitute the most common KPIs and metrics NocTel natively tracks. Please be aware the definitions used for NocTel Flow metrics and KPIs may differ from other vendors.
Please that unless otherwise noted, each report has both an explicit date range and relative date range counterpart.
Agents:
Calls
Status Activity
Status Inspection/audit
Redirects (Count)
Redirect Details
Talk Time
Queue Assignment