Access and Login FAQ

You cannot sign your organization up for NocTel Insight without also being subscribed to another NocTel service such as Talk or Flow. NocTel Insight is the reporting platform for NocTel services and not intended as a "bring your own data" reporting analysis tool.

You can access NocTel Insight by navigating to https://insight.noctel.com and logging in with your NocTel Insight credentials. Navigational shortcut links will also be present in the NocTel Talk Control Panel as well as the Flow interface for manager and supervisor role users at a later time.

NocTel Insight has tested support for:

• Safari
• Google Chrome
• Mozilla Firefox
• Microsoft Internet Explorer 11.x

The following web browsers have not been tested or are not officially supported:

• Microsoft Edge (causes some display issues that are not convenient, no impact on basic usability)
• Microsoft Internet Explorer prior to 11.x
• Opera
• Other lesser known/used and specialized web browsers, such as but not limited to:
  
  • Yahoo! Browser
  • Baidu
  • Silk (Amazon Kindle devices)
  • and others not listed here

If using an unsupported browser your experience may vary. We recommend using one of the officially supported web browsers whenever possible.

No dedicated mobile app is available. NocTel Insight can be accessed the same as you would on a desktop workstation or laptop on a mobile device like a smartphone or tablet.

iOS and Android can pin web browser bookmarks to the home screen, so this can be used as a replacement for quick access as you would have with a dedicated app.

Experience using a mobile device's web browser with NocTel Insight may vary depending on the screen size of the device and what content is being viewed.

Aside from the recommendation of using a supported web browser above, the only requirement to using NocTel Insight is the device or system must have a stable - ideally, broadband - internet connection. Without a stable connection loss or disruption in connectivity may result in NocTel Insight being unable to load reports or producing partial data.

At the NocTel Insight login screen select "Forgot your password?" then enter the email address associated with your user. If you access NocTel Insight normally with you@company.com but provide me@gmail.com NocTel Insight cannot verify your identity in the service.

Alternatively, you may contact your organization's NocTel Insight Site Manager user and request they reset your password for you or remind you of your username. 

At the NocTel Insight login screen select "Forgot your password?" then enter the email address associated with your user. If you access NocTel Insight normally with you@company.com but provide me@gmail.com NocTel Insight cannot verify your identity in the service.

If the password reset fails or you do not recall your username, please contact NocTel Insight Support at support@noctel.com for assistance.