Preferences
Field | Description |
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Mobile Data Network | |
Use When Available | Appears only on devices with mobile connectivity.
You can allow or disallow VoIP calls using a separate setting Settings > Preferences > Allow VoIP Calls. Data charges with your mobile carrier may apply. |
Allow VoIP Calls | Appears when Use When Available is enabled in Preferences > Mobile Data Network.
Data charges with your mobile carrier may apply. |
Contacts | |
Show All Contacts |
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Contact Sort Order | Change your contact sort order preference.
This setting can only be changed when Noctel Go cannot access the preferences on the Android device OS. If this setting is read-only in Noctel Go, go to the Android device settings (such as the Contacts app) and change the sort preference. |
Contact Display Order | Change your contact display preference in your Contacts and Buddies lists.
This setting can only be changed when Noctel Go cannot access the preferences on the Android device OS. If this setting is read-only in Noctel Go, go to the Android device settings (such as the Contacts app) and change the display preference. |
Telecom Framework | |
Native Integration | Requires Android 8.0+. Not supported on Chromebooks. When on, users see the following differences:
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Incoming Call | |
Ringtone | The default ringtone for incoming calls. |
Incoming Call Notification Settings | Opens the notification settings page for incoming calls. You can: enable or disable notifications, select alerts with or without sounds and vibration, change the sound, set what to show on the lock screen, and more. |
Call Heads |
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Match Contacts for Caller-Id | Controls what name appears in caller ID for an incoming call.
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Show Number in Notification | Controls what information appears in incoming call notifications. This setting helps you identify incoming calls if you receive many calls with the same label such as UNKNOWN. There is another setting for adding a SIP account name in notifications; see Show account name on heads-up notification.
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Decline Options | Tap to set up Quick Responses and Call Reminder. |
Snooze Time | For devices running Android 5.0 (Lollipop) or higher, the length of time to snooze a heads-up notification for an incoming message |
Use heads-up notifications for incoming calls | For devices running Android 5.0 (Lollipop) or higher.
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Show account name on heads-up notification |
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WearOS Notifications | Optimizes incoming call notifications for Android wearOS devices.
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Auto Answer Calls | Controls whether client-side auto answer is enabled or disabled.
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Auto Answer After (seconds) | The time, in seconds, that Noctel Go waits to answer a call when Auto Answer is enabled. Set 0 if you want Noctel Go to answer calls immediately. |
Disable Call Waiting | Controls whether call waiting is enabled or disabled.
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Call Blocking | Select what kind of phone numbers to block.
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Flip to silence ringer |
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Decline Options | |
Quick Response | A list of pre-defined IMs that can be used when you send an IM. Create, edit, and delete Quick Responses. |
Call Reminder – Enable Call Reminder |
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Call Reminder – Call Reminder Delay | Set the interval between the declined call and the call reminder.
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Client-side Call Forwarding | |
Forward Calls |
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To Number | Appears when Settings > Preferences > Forward Calls is on. Enter the number to which calls are forwarded. |
Outgoing Call | |
Turn Letter to Numbers | Controls whether letters entered in the dial pad are converted to numbers.
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Hide My Number | Controls whether anonymous calling is enabled.
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Default Account for History | Changes Noctel Go's dialing behavior on History when multiple SIP accounts are configured in Noctel Go.
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Call in Progress | |
Contact Image | Changes the way Noctel Go displays the image of a contact during a call. Add an image to a contact in the Contact tab of the resource panel. Make sure your images are smaller in size so they display faster.
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Auto Record Calls |
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Play Music On Hold | This setting controls music played locally by Noctel Go; it does not control the server side if your service provider has ability to play music on the server side.
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Use Proximity Sensor | Turn this off only if you encounter difficulties on your device.
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Play Tone On Network Lost |
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Mute when face down |
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Phone Number | |
Single Touch to Call | When IM, SMS, and/or video are enabled, this setting is ignored. Noctel Go displays a prompt to choose an option.
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Video Calls | |
Video Quality Wi-Fi | The video quality for calls started on a Wi-Fi network. If you move to a mobile network during a call, the video quality retains this setting.
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Video Quality Mobile | The video quality for calls started on a mobile network. If you move to a Wi-Fi network during a call, the video quality retains this setting.
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Messages | |
Alert Sound Android N and lower |
In Android Oreo and higher, change IM notifications in device Settings > Apps & Notifications > App info > Noctel Go > App notifications . |
Alert Vibration Android N and lower |
In Android Oreo and higher, change IM notifications in device Settings > Apps & Notifications > App info > Noctel Go > App notifications . |
Show hyperlink preview on messages |
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Alert Text Tone Android N and lower | The default text tone for incoming messages. In Android Oreo and higher, change IM notifications in device Settings > Apps & Notifications > App info > Noctel Go > App notifications . |
Message Notification Settings | Opens the notification settings page for IMs. You can: enable or disable notifications, select alerts with or without sounds and vibration, change the sound, set what to show on the lock screen, and more. |
Chat Room Notification Settings | Opens the notification settings page for chat rooms. You can: enable or disable notifications, select alerts with or without sounds and vibration, change the sound, set what to show on the lock screen, and more. |
Android OS Support | |
Auto Start on Boot |
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Use fingerprint to authenticate | This setting determines if you can use your fingerprint to log in to Noctel Go. This settings does not show if there is no fingerprint profile in your device.
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Display Theme | Available on Android 10+. Sets the appearance of Noctel Go: Light, Dark, or System default. When choosing System default, Noctel Go follows preferences set on your device (under Android Settings > Display). When choosing Light or Dark, Noctel Go uses the theme specified regardless of system settings. |
Advanced Settings
If you make changes to the fields identified by a ▼, you must tap the Apply Changes button at the bottom of the screen or restart Noctel Go.
Field | Description |
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Media Options ▼ | |
Voice Activity Detection |
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Advanced Media Options | |
Use Audio Track | Allows you to change the audio API type for playback. If you experience poor audio, try changing this setting. |
Low Latency Mode | Only appears when Use AudioTrack is disabled. While lower latency is desirable, enabling this settings on newer devices running android 9 or higher may cause audio to be distorted or missing. On devices running Android 8 or lower, this settings is enabled by default. On devices running Android 9 or higher, this settings is disabled by default. |
Echo Cancellation |
If you or the remote party still experience echo, turn this setting off. |
Use Software AEC | Appears when Settings > Advanced Settings > Echo Cancellation is on.
Turn this setting on only if you encounter issues with echo and your device does not have hardware support for echo cancellation. CounterPath recommends using hardware support if it is available. |
Noise Suppression |
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Use Software NS | Appears when Settings > Advanced Settings > Noise Suppression in on.
Turn this setting on only if you encounter issues with background noise and your device does not have hardware support for noise suppression. CounterPath recommends using hardware support if it is available. |
Auto Gain Control |
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Use Software AGC |
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Configure Microphone Level | Appears only when Settings > Advanced Settings - Advanced Media Options > Use Software AGC is enabled.
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TLS Cert Management | |
Verify HTTPS TLS Cert | Applies to HTTPS connections except for provisioning.
If the certificate is trusted by a well-known certificate authority such as VeriSign, you do not need further action. If the certificate is a self-signed certificate, you need to install a corresponding CA certificate on your device in advance. Contact your VoIP service provider to get a corresponding CA certificate, and save it to your device. Enter the CA certificate in Android Settings > Security > Credential Storage. The CA cert should appear under Android Settings > Security > Credential Storage > Trusted credentials. |
Device Hardware | |
Playback Stream | This settings controls how the device processes the audio receiving from the remote party. If you are receiving poor audio, try changing the playback stream.
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Application Logging | |
Verbose Logging | Leave this off unless Technical Support instructs you to turn it on to troubleshoot a problem you are having on your device. |
Send Log | Tap to upload the current log to Technical Support. |
Delete Log | Clears the content of the Noctel Go log on the device so that the log starts over empty. |
Share Anonymous Usage Data |
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Call Statistics | |
Call Statistics | Shows detailed information about the current/last call, such as the number of packets lost. For an ongoing call, the statistics information refreshes every second.
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