Remote Access to Voicemail Setup

Option 1: The account has a number specified for remote voicemail access.

Use this option to create and link a phone number to an extension menu that is dedicated only to allowing remote access to voicemail for staff. 

1. Create a virtual extension (Control Panel > Extensions > Add a New Extension > Add Virtual). 
2. Name the virtual extension and assign an extension number. (Note that assigning an extension number is optional in this setup option) 
3. Click the Edit button in the Inbound Behavior area. 
   
   
   
   
4. Set Step #1 in the drop down list to be Manage and Listen to Voicemail.
5. Select Prompt Caller for Extension in the drop down menu for, For which Extension?
   
   
   
   
   
6. Click Submit to save.
   
   
7. Click Numbers on the left-hand side of the Control Panel
8. Select the number from the list that will be used for remote voicemail access.
9. In the drop down list next to Route to Extension: select the extension that was created for handling remote access. 
   
   
   
   
10. Click Submit to save. 

Using Remote Voicemail - Option 1

1. Dial the number that has been assigned to access the accounts remote voicemail menu.
2. When prompted by the system enter the extension number of the voicemail box that will be accessed remotely + #
3. Enter the PIN + # to access the voicemail for that extension. 

Option 2: The number used to access voicemail remotely is shared with a published number that reaches a menu. 

Use this method to add remote access to voicemail to an already existing number that reaches a menu. NocTel recommends that you don't add the voicemail option to the menu audio.

1. Locate the extension that controls the current menu you would like to add the remote voicemail access to and click to open its options. 
2. Click the Edit button in the Inbound Behavior widget to open the options.
3. Locate the buttons section and select a button that is not currently in use. We don't recommend using star (*), pound (#), or 0 for this option as callers often push these to reach an operator.  
4. Set the Button action in the drop-down list to be Manage and Listen to Voicemail.
5. Select Prompt Caller for Extension in the drop-down menu for, For which Extension? 
   
   
6. Click Submit to save.

Using Remote Voicemail - Option 2

1. Dial the number that has been assigned to access the accounts remote voicemail menu.
2. During the menu's audio press the button that is linked to the hidden voicemail access. 
3. When prompted by the system enter the extension number of the voicemail box that will be accessed remotely + #
4. Enter the PIN + # to access the voicemail for that extension.