Additionally, Supervisor users have a set of management codes that can be input to their extension to assist or monitor Agents.
NOTE
These call functions are not enabled on accounts be default. if you would like to enable them please reach out to support.
SUPERVISOR CODES | |||
Code Description | Code | Confirmation Tone | Action |
Barge | 02 + Extension Number (*02xxx) | Tone + “SIP” | Dialer joins the extension’s existing call in a conference. |
Monitor | 06 + Extension Number (*06xxx) | Tone + “SIP” | Supervisor can hear the ongoing call but cannot speak to the callers. |
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