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Agent Login
on the labels you select. Click to edit the macro and add or change labels. Related issues using agent login kb-how-to-article … Agents must login to the Flow Agent Dashboard and also connect an extension in order to accept calls for assigned queues. Logging in to the Agent DashboardUpdating a Manager or Supervisor Password
Related articles appear here based on the labels you select. Click to edit the macro and add or change labels. Related issues kb-how-to-article … Flow users with manager level credentials can update passwords for other manager and supervisor level users. To update or replace an existing password, followUpdating a Agent Password
. Related issues password flow agent agents kb-how-to-article … Flow users with Supervisor and above credentials can update passwords for agents. To update or replace an existing password, follow these steps: AfterCall Contact Reason
feature kb-how-to-article … The Flow call contact reason feature allows agents to select from a predefined list of reasons for the call once the call is complete and the agentUser Type Overview
. Related issues user type about kb-how-to-article … Flow has several user types that grant different levels of access to modify settings within Flow. Different levels have access to dashboards and functionsOutbound Calling
articles appear here based on the labels you select. Click to edit the macro and add or change labels. Related issues agent outbound call kb-how … Agents can make an outbound call via their Flow dashboard. To place an outbound call, the agent should follow the following steps: Set your statusAgent Summary View
. Click to edit the macro and add or change labels. Related issues using agent view supervisor home kb-how-to-article … is connected to an extension. Agent’s Availability status Agent’s ID number Running counter of how long Agent has been in their current status MousingToolbar Buttons
fullscreen kb-how-to-article … requested assistance. Fullscreen: makes the Flow interface full screen. Sign Out: Logs the user out of Flow. If the user is an Agent