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Setting up Call Forwarding using an Account Phone:
To Activate Service:
With the phone on the hook dial *72 followed by the 10-digit number you want to forward the call to. (EX: *721235550000)
Info title *71 Option *72 creates a standard forward, where the call is forwarded to the entered number. You can use a *71 code to enable a dual-ring forward. With a dual-ring forward, the call will ring both the forwarded number and the main Poly phone extension.
- Press the Dial soft key to start the dial process.
The phone will produce an ascending 2-tone and end the call. Calls are now forwarded to the new number.
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If you receive a 3-tone error that slides up it is likely that you already have forwarding for that number enabled/disabled or insufficient privileges for that extension. At that point, you would need to make adjustments in the NocTel web interface. |
To Deactivate Service:
- Dial *73
- Press the Dial soft Key.
- The phone will produce a descending 2-tone and end the call, you should now receive calls back to the original phone.
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- International dialing must be enabled for the account.
- To check if international is enable on the account go to: control panel >> Account Preferences >> General Setup >> Phone System Tab. Look for the International Long Distance check box in the Advanced Dialing Configuration section. Contact support if the box is not checked.
- International calls are subject to a surcharge. Rates can be found in the control panel under Reports & Billing >> Rates.
- If a hunt group is used to send calls to a virtual extension with the forward number, the hunt group option "Force all members to ring regardless of availability" must be checked.
Printable Version - Call Forwarding .pdf
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