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Call Volume by Hunt Group
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| Reports call volume by Hunt Group in a tabular format. This report differs from other call volume reports in that calls that ring a Hunt Group will have an associated member extension that answered the call. Calls that rang Hunt Groups that went unanswered are also captured here. |
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Dual Axis Metrics
Dual axis metrics are reports that compare a call volume metric against corresponding talk times. This can help characterize relationships relative to calls made/received and how long talking occurs.
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