This page lists and describes the standard reporting provided for NocTel Talk cloud-hosted voice services. Please carefully note that reporting data does not constitute billing data and should not be misconstrued as such. Operational data provided and analyzed in reporting is purely for informational purposes.
Each report will have an explicit date range and relative date range counterpart unless otherwise explicitly noted.
Account Information
These reports are intended to provide an accessible way to audit the account at large.
Phone Numbers on Account
Reports in a tabular format all of the phone numbers owned on the account providing information regarding each number's activation status and when the phone number was added to the account.
Placing a cursor in the "Hover for Details" column will give additional information relating to the phone number, such as E911 address (if configured differently than the account default), whether faxing is allowed, international calling enabled, etc..
Note the example report is obfuscating the full phone number for privacy and security. Actual reporting output will show the entire phone number.
Extensions on Account
Reports in a tabular format all extensions on the account. Deleted extensions can be toggled on or off in the results. Various properties of extensions on account can be filtered on. We recommend using this report to audit active extensions and to take stock of firmware versions and device models.
Duplication of extension numbers is expected in cases where an extension was deleted and a new one was added with the same extension number. Extension with no extension number are defaulted to an extension number of 0. This is done intentionally to ensure correct grouping of unnumbered extensions on the account. Extensions with no label are defaulted to "Unalabeled". These default values where they may not exist are only noted in reporting - their actual values in the NocTel Talk control panel will remain blank or unlabeled.
Metrics and Measurements
Individual Metrics
These report on single metrics of interest with filtering and parameters centered around navigation of potentially large sets of call record data.
Account Call Volume
Reports as a stacked bar chart or tabular format the overall call volume on the account. The factors for call volume can be filtered by the Extension Class, Phone Number, and call direction. This is a summary report and does not provide the minutia data. For detailed call volumes, you should use the Call Volume report instead.
The tabular format counterpart will heat map the row values column-wise per column. Heat mapping does not evaluate all row values across multiple columns.
When sufficient data is present over the date range and relative to the date grouping by zoom level, a forecast of call volume may be generated. Hovering your cursor over any individual bar plot will provide additional information relative to the bar hovered on. Forecasts are rendered in a different color and the hover tooltip will indicate the selected as being Actual (historical data) or Forecast (based on the available historical data). Naturally, the most data available relative to the date grouping the better the Forecast's statistical model.
Call Volume
Reports as a tabular format the subtotals of calls meeting the selected criteria and presenting the rows either by Phone Number or Extension Number. Heat mapping is applied column-wise per column. Grand Total is provided for the full data set that is rendered based on selections for filtering, parameters, and date ranges.
Date groupings with no data associated will produce no rows in the tabular report.
Call Volume by Number
Reports call volume by phone number in a tabular format. Heat mapping is applied column-wise per column. While the Call Volume report has some flexibility to produce the same reporting, due to it being able to accommodate call volume by extension or phone number, filtering options are not extensive based on phone number.
Call Volume by Extension
Reports call volume by extension number in a tabular format. Heat mapping is applied column-wise per column. While the Call Volume report has some flexibility to produce the same reporting, due to it being able to accommodate call volume by extension or phone number, filtering options are not extensive based on extension.
Call Volume by Hunt Group
Reports call volume by Hunt Group in a tabular format. This report differs from other call volume reports in that calls that ring a Hunt Group will have an associated member extension that answered the call. Calls that rang Hunt Groups that went unanswered are also captured here.
Dual Axis Metrics
Dual axis metrics are reports that compare a call volume metric against corresponding talk times. This can help characterize relationships relative to calls made/received and how long talking occurs.
CV v Talk
Compares Call Volume against talking time of completed calls over the date range and specified filters.
Account CV v Talk
Compares the overall Account Call Volume against talking time of completed calls over the date range and specified filters. This is a summary report only.
CV by Number v Talk
Compares Call Volume by Phone Number against talking time of completed calls.
CV by Extension v Talk
Compares Call Volume by Extension against talking time of completed calls.