Page History

...

If you are having trouble connecting to the internet there are a few simple steps you can try .before contacting support

STEP 1: Reboot Your Router

Home Router/Wi-Fi Access Point devices sometime get in a bad state, often due to a power outage or loss of connection. You should reboot

Try rebooting or power cycle your home router. :

1. Disconnect the router from its power source.
2. Wait for 5 to 10 seconds for the device to completely power down. 
3. Reconnect the router to power.

STEP 2: Reboot Your Devices

If rebooting your devices fell. router does not correct the issue try to reboot the devices you are trying to connectexperiencing the issue. If you have a Wi-Fi access point that is separate from your main router, reboot the deviceaccess point. 

STEP 3: Reboot Your Devices

...

Related articles

...