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If rebooting your home router does not correct the issue try to reboot the devices experiencing the issue. If you have a Wi-Fi access point that is separate from your main router, reboot the access point.
STEP 3: Bypass
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Home Router.
You can narrow down what may be causing the issue by bypassing your home router.
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If the NocTel Fiber Network is experiencing an issue our team may already be aware of it and working to restore service. You can check NocTel Fiber's status by one of the following methods;
- Visite status.noctel.com - Current outages and updates on repairs are posted here
- Call us at 360.837.7400 - If we are experiencing an outage a message will play before our main menu to alert callers of the issue.
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