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titleMy connection is not Workingworking? I can't connect to the internet?

Rebooting your device and your router is always a good place to start when you are having connection issues. View our troubleshooting article for more help. 

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titleWhen is the the Networks Standard Maintenance Windownetwork's standard maintenance window?

The network maintenance window is between 0300 - 0600 PST on Sundays. This is when network utilization is at its lowest, and our teamwork can do upgrades and system improvements with minimal interruption to customers. 

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titleWhere Can I View Current Network Status or Outage Reporscan I view current network status or outage reports?

You can view the current status of the NocTel Fiber Network and other NocTel services at status.noctel.com. Our status page is a great first place to check if you are having an issue with your service. Any service event affecting multiple users is posted here and our team updates notice every 30-60 minutes with updates. You can also find notices about planned maintenance. 

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