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1. Disconnect the NocTel Fiber lead Ethernet cable from your home router. 
2. Connect the NocTel lead Ethernet cable directly to your computer's network port/jack.
3. In your computer network setting, ensure Wi-Fi is off, and you are connected to the Ethernet option.
4. Open a browser and check the connection by navigating to a website or performing a google search.
5. Possible Outcomes:
• Being able to navigate to a website by bypassing your home router would indicate that there is an issue with the router, and NocTel Fiber's services are operating. 
• Not being able to navigate to a website when the home router is bypass might point to a service affecting issue at NocTel Fibe

STEP 4: Check NocTel Fiber's Status.

If the NocTel Fiber Network is experiencing an issue our team may already be aware of it and working to restore service. You can check NocTel Fiber's status by one of the following methods;

• Visite status.noctel.com - Current outages and updates on repairs are posted here
• Call us at 360.837.7400 - If we are experiencing an outage a message will play before our main menu to alert callers of the issue. 

STEP 5: Contact Support

If there is no outage notice posted or If none of the above has corrected your issue please contact our support team by one of the following options:

• Email us at help@noctel.com
• Call us at 360.837.7400

Please include your service address, name, and a brief description of the issue in your email or if prompted to leave a voicemail for our team. 

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