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In this example, we will have three separate groups of phones. Group A will have a single reception Receptionist phone, Group B will have the original previous group plus a backup reception Backup Receptionist phone and Group C will include the previous phones plus an additional secretary Secretary phone.
- Create three separate hunt groups, each with a set of members...
- Modify the Inbound Behavior of an extension to "stack" the hunt groups in the order you wish for them to ring...
When a caller rings the extension, the inbound behavior will be activated and will progress through each step as you have defined.
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