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titleIMPORTANT! Issues with Wi-Fi calling are likely due to your cellular provider, not your Wi-Fi or Internet connection.

NocTel has encountered instances of Wi-Fi Calling issues caused by iPhone or cellular provider settings. If implementing the solution below does not resolve your issue, please contact your cellular provider's support for assistance.

Why am I experiencing "digitized sound, audio cuts, or dropped calls" when making a Wi-Fi call on my iPhone over my NocTel Fiber Internet connection?

Depending on your carrier, you may encounter issues where calls made while connected to Wi-Fi experience poor audio or call connection. This occurs when certain carriers default to cellular signal (no matter its strength) even when iPhone Wi-Fi calling is enabled. Because the carrier setting cannot be changed, calls are not actually sent over a Wi-Fi connection when ANY cellular signal is present.

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