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- Create a virtual extension (Control Panel > Extensions > Add a New Extension > Add Virtual).
- Name the virtual extension and assign an extension number. (Note that assigning an extension number is optional in this setup option)
- Click the Edit button in the Inbound Behavior area.
- Set Step #1 in the drop down list to be Manage and Listen to Voicemail.
- Select Prompt Caller for Extension in the drop down menu for, For which Extension?
- Click Submit to save.
- Click Numbers on the left-hand side of the Control Panel
- Select the number from the list that will be used for remote voicemail access.
- In the drop down list next to Route to Extension: select the extension that was created for handling remote access.
- Click Submit to save.
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- Create a virtual extension (Control Panel > Extensions > Add a New Extension > Add Virtual).
- Name the virtual extension and assign an extension number. (The extension must have an extension number in this setup unless the alternative option in step 11 is used)
- Click the Edit button in the Inbound Behavior area.
- Set Step #1 in the drop down list to be Manage and Listen to Voicemail.
- Select Prompt Caller for Extension in the drop down menu for, For which Extension?
- Click Submit to save.
- Click Extensions
- From the list, select the virtual extension that controls inbound behavior/routing for the number that will be used for remote voicemail access.
- Click the Edit button in the Inbound Behavior area.
- In order for the inbound caller to be able to enter the extension number of the remote access extension, the inbound behavior must have a step that will allow the user to input data on the phone. An example of a setup that would allow for data entry is Play a Recording.
Check the Allow caller to directly dial an extension number during the above steps listed below the action steps in the Inbound Behavior editing page.
- Click Submit.
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Info title Alternative Option Alternatively, check the Allow caller to input a menu option during the above steps.
- From the list of dialing options selected one to use (0,1-9, #, or *)
- In the drop down list for the selected dialing option, change the action to Transfer to Extension.
- Select the correct extension in the drop down list next to Which Extension?
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- Click Submit.