This is a collection of support documents that will walk you through setting up and maintaining your NocTel account.
Getting Started
- Create a NocTel account
- Purchase a phone number
- Porting a phone number
- Creating an extension
- Provisioning a phone
- Physically connecting a VoIP phone to your network
- Hunt groups
- Time of day routing
Account Management
- Managing recordings
- Setting up balance notifications
- Obtaining reports of calls made
- Adding funds to an account
- Inviting a new user to the control panel
- Changing your password
- Updating email contact information
- Forwarding your extension to a mobile phone
Faxing
- Receiving a fax
- Sending a fax
Voicemail
- Setting up voicemail for your extension
- Listening to voicemail on your NocTel phone
- Listening to voicemail from your web browser
Technical
Live Support Information
Billing Support
General Questions & Customer Service
Technical support for your service is included and we’re happy to assist with any questions or comments you may have.
Our hours are Monday – Friday, 5am – 6pm PST and we can be reached by one of the following methods:
- E-mail us anytime at support@noctel.com.
- Dial 611 from your NocTel Phone.
- Call from any phone by dialing our local support line:
Portland, OR: +1 503.764.4300
Toll-Free: +1 888.400.4521
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