NocTel Insight Documentation
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titleMy Organization Was Billed For a User Who is No Longer at the Organization

Managing active users occupying NocTel Insight licenses is the Site Manager's responsibility. To free up a license, the Site Manager should delete the user in question if a new individual does not take over the licensed seat. If the organization spans multiple NocTel Insight Sites, each Site Manager must delete the user to completely free up the license.

Deleted users will be billed on a pro-rated basis for the billing cycle the user was deleted in.

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titleI Believe My Organization Was Billing Erroneously

Please submit a request to accounting@noctel.com or call us at +1 503-764-4300. Please have your organization's NocTel Account number on hand and the invoice containing the billing dispute in question.