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- Log into a NocTel Account.
- Click on Extension in the main menu on the left-hand side.
- Click on the extension which will have call forwarding enabled.
- Locate the forwarding control section and click the ON/OFF toggle to the off position. Call forwarding is now off, you should now receive call back to the original phone.
Call Forwarding to an International Number:
Calls can be forward to international numbers using the following format: 011+COUNTYCODE+NUMBER.
Please note the following:
- International dialing must be enabled for the account.
- To check if international is enable on the account go to: control panel >> Account Preferences >> General Setup >> Phone System Tab. Look for the International Long Distance check box in the Advanced Dialing Configuration section. Contact support if the box is not checked.
- International calls are subject to a surcharge. Rates can be found in the control panel under Reports & Billing >> Rates.
- If a hunt group is used to send calls to a virtual extension with the forward number, the hunt group option "Force all members to ring regardless of availability" must be checked.
Printable Version - Call Forwarding .pdf
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