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  1. Disconnect the NocTel Fiber lead Ethernet cable from your home router. 
  2. Connect the NocTel lead Ethernet cable directly to your computer's network port/jack.
  3. In your computer network setting, ensure Wi-Fi is off, and you are connected to the Ethernet option.
  4. Open a browser and check the connection by navigating to a website or performing a google search.
  5. Possible Outcomes:
    • Being able to navigate to a website by bypassing your home router would indicate that there is an issue with the router, and NocTel Fiber's services are operating. 
    • Not being able to navigate to a website when the home router is bypass might point to a service affecting issue at NocTel FibeFiber

STEP 4: Check NocTel Fiber's Status.

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