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The best way to reach our support team is to email us at support@noctel.com. Our non-emergency support hours are Monday - Friday, 6 am to 6 pm Pacific time. You can also call us at 503.764.4300 or 888.400.4521. When contacting our support team you will be asked to provide your account's support password for security. Your account's support password can be found at the top right corner of the NocTel Portal (under your account's name and username). If you do not see a password you will need to reach out to your account administrator for assistance. Here are some other useful support contacts:
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Make sure you have added the phone to your account as a new extension, linking its MAC address, then follow the instruction below:
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You can listen to the message envelope, which includes the time and date of the call, by pressing 5 during the message playback. Once the envelope is played the message will restart. Check out the voicemail chart for a list of all menu options. |
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No. Once a voicemail has been deleted from the account either via the web portal, a phone's voicemail menu, or the auto-delete feature, it can not be recovered. |
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Voicemails have a 90-day retention period. If you need to keep a voicemail longer than 90 days, it is recommended that you download and save via a local storage method. |
Faxing
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Yes, to certain countries. Check out our international faxing guide for the complete country list and guide. |
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No need to worry, you can use the NocTel portal to send a fax from any extensions (physical or virtual). Simple go to any extension's options page and click the "Send a Fax" link and follow the interface prompts. View our sending a fax article for step-by-step instructions. |
Billing
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