NocTel Talk Documentation
Page tree

Versions Compared

Old Version 2

changes.mady.by.user Joey Macaluso

Saved on

compared with

New Version 3

changes.mady.by.user Joey Macaluso

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleHow do I answer a call? How do I place a call? How do I put a call on hold? How do I transfer a call using a Polycom VVX phone?

Check out our quick reference guides! We have one for all the Polycom models we support that details essential functions and info.

Expand
titleHow do I set a new password for my user account?

If you know your current password, you can change it in the user settings section. Check out our changing your account password guide for our in-depth guideinstructions.

Expand
titleI forgot my user password for the NocTel portal, can you give me a new one?

Our support team can not reset or give out a new user password. To reset your password use the Forgot Password link located under the user login. 

Expand
titleHow do I dial an international number?

International dialing must be enabled in the account and for the extensionsextension, you are using before an international call can be made. 

Use the following format for international dialing: Account Exit Code + US Exit Code (011) + Country Code + Local Telephone Number

If you do not know the country's code you can look this up in the NocTel portal under Reports & Billing > Rates

Expand
titleWhat is my extension's caller ID? How do I change my extension's caller ID?

Caller ID names are linked to phone numbers in your account and extensions can use any phone number in the account for its outbound caller ID. Changes to an extensions caller ID number can be made on the extensions options page using the caller ID widget. 

Expand
titleHow do I change the Caller ID name?

Caller ID names (also called CNAM) are connected to phone numbers in your account. Each phone number can have a 15 character name (including spaces). The name and numbers are displayed when you make an outbound call to a user that has caller ID. You can view the current caller ID name and request a change in the Number tab on a number's option page. Check out or caller ID guide for more information. 

...