NocTel Talk Documentation
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General


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titleHow do I answer a call? How do I place a call? How do I put a call on hold? How do I transfer a call using a Polycom VVX phone?

Check out our quick reference guides! We have one for all Polycom models we support that details essential functions and info.

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titleHow do I change the Caller ID name?

Caller ID names (also called CNAM) are connected to phone numbers in your account. Each phone number can have a 15 character name (including spaces). The name and numbers are displayed when you make an outbound call to a user that has caller ID. You can view the current caller ID name and request a change in the Number tab on a number's option page. Check out or our caller ID guide for more information. 

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titleHow do I contact NocTel's support?

The best way to reach our support team is to email us at support@noctel.com. Our non-emergency support hours are Monday - Friday, 6 am to 6 pm Pacific time. You can also call us at 503.764.4300 or 888.400.4521. Here are some other useful support contacts:

  • accounting@noctel.com - Any bill or invoice-related questions can be sent here.
  • sales@noctel.com - Great for new users that may have questions about our service, or existing user that may need new hardware. 

Voicemail


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titleHow do I set up voicemail on my extension?

Check out or voicemail guide for enabling voicemail and in-depth details. To set up a greeting and PIN for an extension with voicemail already enabled, press the voicemail key or dial *38, and the system will guide you through the setup.

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titleCan I fax to an international number?

Yes, to certain countries. Check out our international faxing guide for the complete country list and guide. 

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titleI need to send a fax but don't have a fax machine?

No need to worry, you can use the NocTel portal to send a fax from any extensions (physical or virtual). Simple go to any extension's options page and click the "Send a Fax" link and follow the interface prompts. View our sending a fax article for step-by-step instructions. 

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