NocTel Talk Documentation
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titleHow do I contact NocTel's support?

The best way to reach our support team is to email us at support@noctel.com. Our non-emergency support hours are Monday - Friday, 6 am to 6 pm Pacific time. You can also call us at 503.764.4300 or 888.400.4521. Here are some other useful support contacts:

  • accounting@noctel.com - Any bill or invoice-related questions can be sent here.
  • sales@noctel.com - Great for new users that may have questions about our service, or existing user that may need new hardware. 
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titleOur business moved. We added a new location to our business. Do I need to do anything or let NocTel know?

Yes! while you don't need to let us know as your service will move anywhere you have a high-speed internet connection, you do need to update your 911 address. NocTel has no way of knowing your new address so you need to either update the address in the NocTel portal or reach out to support. Check out our emergency addresses article to learn more about setting/updating your 911 address. 

Voicemail


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titleHow do I set up voicemail on my extension?

Check out or voicemail guide for enabling voicemail and in-depth details. To set up a greeting and PIN for an extension with voicemail already enabled, press the voicemail key or dial *38, and the system will guide you through the setup.

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