NocTel Talk Documentation
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titleWhat is my extension's caller ID? How do I change my extension's caller ID?

Caller ID names are linked to phone numbers in your account and extensions can use any phone number in the account for its outbound caller ID. Changes to an extensions caller ID number can be made on the extensions options page using the caller ID widget by system admins. 

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titleHow do I change the Caller ID name?

Caller ID names (also called CNAM) are connected to phone numbers in your account. Each phone number can have a 15 character name (including spaces). The name and numbers are displayed when you make an outbound call to a user that has caller ID. You can view the current caller ID name and request a change in the Number tab on a number's option page. Check out our caller ID guide for more information. 

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titleOur business moved. We added a new location to our business. Do I need to do anything or let NocTel know?

Yes! while you don't need to let us know as your service will move anywhere you have a high-speed internet connection, you do need to update your 911 address. NocTel has no way of knowing your new address so you need to either update the address in the NocTel portal or reach out to support. Check out our emergency addresses article to learn more about setting/updating your 911 address. 

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titleHow do I factory reset a Polycom phone?
  1. Press and hold 1, 3, and 5.
  2. When prompted for a password enter 8675309 (If that doesn't work try the default 456) and press enter.
  3. Let the reset run until the rest is complete. The device will come to the home/idle screen when finish.

Voicemail


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titleHow do I set up voicemail on my extension?

Check out or voicemail guide for enabling voicemail and in-depth details. To set up a greeting and PIN for an extension with voicemail already enabled, press the voicemail key or dial *38, and the system will guide you through the setup.

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