Reporting Content FAQ

This section addresses questions relating to interpreting data in reports and navigating reports.

The Columns in Reports Don't Match the Terminology I Want to Use

We understand there are numerous aliases for what are either the same metrics or closely related metrics. What NocTel Insight provides are metrics by NocTel's definition.

It may be that your definition of a metric does not meet the same definition NocTel Insight implements that shares the same name. In this case, we recommend two remedies:

Export the report data to Excel (Crosstab) and rename the columns to your liking. If metrics need to be calculated differently this can be performed in Excel or a different in-house reporting platform for your organization.
Submit a custom reporting request to NocTel Insight Support. This is only recommended if the metric definition should be calculated differently than how it is calculated by standard NocTel measures. We do not recommend submitting a custom reporting request only to have the column names changed.

I Keep Having to Change the Filter Values for Reports I Frequently Look Up or Reference

Why Do Tabular Reports Not Sort Like Excel?

In Bar Chart Visualizations the Value Labels Are Sometimes Not Consistent in Their Orientation

This is expected behavior. NocTel Insight will automatically change the orientation of labels relative to the web browser size and the monitor resolution. When there are many subtotal values and the web browser size is small, NocTel Insight may hide the smaller values to prevent cluttering the interface. In most cases, you can hover your cursor over such values (if they can be distinguished visibly) and a tooltip will display showing detailed information about the highlighted value.

Bar Charts With Subgroup Color Banding Sometimes Use the Same Color in the Legend for Different Unique Subgroups

The Bar Size in Bar Charts Isn't Scaled Evenly

The Y-Axis Scaling When Displaying Multiple Charts is Not Always on the Same Scale

There Are Sometimes NULL Values in the Filter Options - Should I Be Concerned About Missing Data?

Are NULL Values Included in Visualizations?

Can Users Have Personalized Dashboards Created?

I Want to Jump to a Specific Report or Dashboard After Logging In

Are Date Selections Inclusive?

I Set the Date Range for the Last X Days, but the Results Are Always a Day Off

I Don't See My Timezone as an Option in the Timezone Parameter

What Do I Need to Set the DST Toggle Parameter to If I Am in a Timezone That Does Not Observe Daylight Savings Time?

Daylight Savings Time Just Started/Ended - Does Insight Automatically Set DST For Me?

Sometimes I See a Row With Multiple Subrows Presented - Is This Erroneous?

How Come Forecasts and Subtotals/Grand Totals Can't Be Used in the Same Report Together?

Does Changing Filter Selections in a Report Cause the View to Change for Other Users?

The Excel Export I Created For a Report Contains Different Data Than What I Expected

Do NocTel Talk, Flow, and other NocTel Services Co-mingle Data in Reports?

I Cannot See All the Columns in a Report - Are They Missing?

How Do I Change the Zoom Level of Time Intervals?

Why Can I Not See All Possible Options for Drop Down Selectors Sometimes?

Results Don't Change After I've Changed or Entered Filter/Parameter Values

Why Does the Forecast Plot on Some Reports Not Display?

Why Does the Title of the Report Change When My Default View Shows Something Else?

The Number of Billables for My Organization's Invoice Does Not Match the Reporting Data

NocTel Insight reporting data is not intended for billing purposes and does not reflect any applied charges or their effective rates that can vary by organization. This disclaimer is often stated in reports where operational data and analysis could be misconstrued for billing data.

Account and service billing data greatly differs from NocTel Insight's analysis of operational data in several important ways:

Usage billing for NocTel Talk is performed per minute per call. For example, a call that is 2:31 in duration is billed as 3 minutes because that call was halfway through a third minute in duration.

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Reporting Content FAQ