Billing Related Questions

Invoices are due 30 days after the invoice generation date. Invoices are emailed on the day of the month that your fiber service started.

You can pay your bill a few different ways: 

You can pay electronically from the link in the invoice, or you can pay by check.

Paying electronically, you have two options: Credit or Debit Card or ACH Debit.

• Credit or Debit allows you to pay with either a credit or debit card. This option includes a transaction fee. For a complete guide, see: Paying with Credit Card
• ACH Debit allows you to pay directly through a checking account and has the added option of monthly auto-pay. There is no fee for ACH debit. For a complete guide, see: Paying with ACH 

If paying by check, please remit to:

NocTel Communications Inc
PO Box 35
Washougal, WA 98671

Please include your account number in the memo.

You can make a one-time payment without signing up for the portal by going to https://pay.noctelfiber.com.

Use the account number option. You will need your account number and email address to complete the payment. You can find your account number on your emailed invoice. Be sure to enter the whole account number, including letters and dashes.

If you are setting up a new ACH payment method and want to set up recurring auto payments, use this guide: Paying with ACH

If you are setting up a new Credit Card payment method and want to set up recurring auto payments, use this guide: Paying with a Credit Card

1. Go to customer.noctelfiber.com
2. Enter your username and password in the field and click LOG IN. Your username is the full email address to which your NocTel Fiber Invoice is sent. 
3. On the portal home page, Click CREATE AUTOPAY or the Make a Payment button. 
4.  In step 1 of the Make a Payment page, expand the Select Payment dropdown section, and select the payment method you wish to remove in the stored payments section.
   
   
   
   
5. Click REMOVE PAYMENT METHOD.
6. Click YES in the confirmation pop-up window.

1. Go to customer.noctelfiber.com
2. Enter your username and password in the field and click LOG IN. Your username is the full email address to which your NocTel Fiber Invoice is sent. 
3. On the portal home page, find the AutoPay section. Click Create Autopay. 
   
   
   
4. On the Make a Payment page, use the select payment dropdown list to select the save payment.
5. Click the Remove Payment Method. 
6. In the pop-up window, confirm you want to remove the recurring payment by clicking YES.
   
   
   
   

If your banking or credit card information has changed, you will need to remove/delete your old payment method (see above) or cancel your recurring autoplay (see above) and then set up a new payment method. 

If you have any questions or concerns about your bill, please email help@noctelfiber.com or call 360-837-7400.

Yes! Please email help@noctelfiber.com with your name, account number, and the duration of the hold time, and we'll be happy to accommodate. Or give us a call at 360-837-7400.