Currently line keys must be assigned manually.
This guide is to help you choose the correct settings for your phone.
- In the NocTel web interface, click on the extension you want to adjust.
- Look for the Preferences for Polycom Phone widget, if you do not see it click on the gear icon in the upper right hand side of the interface.
- Click the > on the widget to drop down the menu.
- In the second drop down list, select the amount of line keys your phone has from the menu. Please refer to the list at the bottom of the page for the amount of line keys.
- Click off to the side of the widget to save your changes
- Polycom VVX 300-series (6 Key)
- Polycom VVX 400-series (12 Key)
- Polycom VVX Color Expansion Module (VVX CEM) (28 Key + 3 page keys)
- Polycom SPIP 321/331/335 (soft keys only)
- Polycom SPIP 450 (3 Key)
- Polycom SPIP 550/560 (4 Key)
- Polycom SPIP 650/670 (6 Key)
- Polycom SPIP Expansion Module (SPIP EM) (14 Key)
- Cisco SPA112 2-port Analog Telephone Adapter (N/A)
The Preferences for Polycom Phones is an options area inside the extensions page for Polycom devices. Here the amount of lines and line keys that a phone has can be adjusted. In the Line Keys section are 4 drop-down menus. The first box is for the number of instances the phone's extension should appear on the phone's screen, these represent the number of active calls a device can have at one time. The second box is the total number of line keys or speed dial options that a phone model has, this is assigned automatically based on the phone model. The last two boxes under Line Keys are related to the phone's side car or expansion module.
Adjusting the number of instance of an extension on a phone:
To adjust the number of instances that the extension will appear on the phone simply adjust the first box in the Line Keys area. The amount updates automatically after clicking outside of the Preferences for Polycom Phone area.
Adjusting the number of Line Keys on Phone
Currently, the total number of lines on the phone (second box) is automatically assigned based on the phone's model. NocTel does not recommend making changes to this setting.
Devices and Line Key Amounts
- Polycom SPIP 321 - 2 Line Keys
- Polycom SPIP 331 - 2 Line Keys
- Polycom SPIP 335 - 2 Line Keys
- Polycom SPIP 450 - 3 Line Keys
- Polycom SPIP 550 - 4 Line Keys
- Polycom SPIP 650 - 6 Line Keys
- Polycom SPIP 5000 - 1 Line Key
- Polycom SPIP 6000 - 1 Line Key
- Polycom SPIP 7000 - 1 Line Key
- Polycom VVX 100/101 - 2 Line Keys
- Polycom VVX 200/201 - 2 Line Keys
- Polycom VVX 300-series - 6 Line Keys
- Polycom VVX 400-series - 12 Line Keys
- Polycom VVX 500-series - 12 Line Keys
- Polycom VVX 600-series - 12 Line Keys
- Polycom VVX Color Expansion Module - 28 Line Keys per page (3 pages)
- Algo 8188 - 1 Line Key
- Algo 8186 - 1 Line Key
- Algo 8301 - 1 Line Key
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