In order for an inbound call to an account phone number to be answerable, the number must be routed to and extensions in the account.
To route a number to an extension:
- In the NocTel Portal, click Numbers.
![Numbers.png](/help/plugins/servlet/confluence/placeholder/unknown-attachment?locale=en_GB&version=2)
- From the list of numbers find the number that needs to be routed and click on it.
- On the Number tab, locate the "Route to Extensions" dropdown box and use it to select an extension.
![](/help/download/attachments/31064095/Route%20to%20Extension.png?version=2&modificationDate=1624995367071&api=v2)
- Click Submit to save the settings.
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