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In order for an inbound call to an account phone number to be answerable, the number must be routed to and extensions in the account. 

To route a number to an extension:

  1. In the NocTel Portal, click Numbers.

  2. From the list of numbers find the number that needs to be routed and click on it.
  3. On the Number tab, locate the "Route to Extensions" dropdown box and use it to select an extension.

  4. Click Submit to save the settings.