Step-by-step guide
To add a new extension
- From the control panel, click on "Extensions"
- Then click on "Add a New Extension"
- The following screen will present a selection of extension types.
- Virtual extensions are used for extensions that are not connected to a device. For example Call logging, Automated menu item, etc.
- Polycom IP Phone extensions are meant to be assigned to a supported Polycom device
- Cisco ATA/SPA extensions are meant to be assigned to a supported Cisco device
- Generic SIP Device extensions are for Softphones or not fully supported devices
- SIP Trunk extensions are for connection to an existing PBX or SIP Gateway.
- Select the desired extension type by clicking on the "Add Virtual/Device" button below the extension description.
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