We're sure you have questions - for the more common ones we should have an answer here.
General FAQ
Can I use a wireless or Bluetooth headset with NocTel Go?
As long as the headset being used provides a microphone input, it should generally work. For Bluetooth headsets, you should verify the device provides the A2DP and HFP profiles which are necessary to interact and handle phone calls. More advanced headsets that feature button controls will also typically include the AVRCP profile which allows the paired device and media/phone apps to correctly interpret button presses. As the range of possible devices is incredibly large, NocTel cannot test every valid combination of mobile device to headset device. We encourage you to evaluate a headset with your NocTel Go extension before purchasing it and presuming it fit for normal use.
NocTel provides no warranty or guarantee any and all headset peripheral and mobile device combination will be fully compatible with NocTel Go.
App Usage and Interface FAQ
Billing FAQ
How are NocTel Go extensions billed?
NocTel Go extensions are billed on a monthly basis the same as a physical extension is. The rate may vary depending on if your organization has a contract specifying different monthly rates for NocTel Go extensions and physical handsets.
Is service usage for NocTel Go measured any differently than a physical handset?
No, NocTel Go extension usage is measured and billed the same as physical handsets. NocTel Go extensions abide by the same minutely rate your organization has applied domestically and internationally as well as the fixed monthly cost for service. Usage is billed in minutes and not on a different basis like data expenditure/transit.
Does NocTel Go measure data usage for calls that used mobile data on my device?
NocTel Go does not measure and report data usage for calls that used mobile data at any point in the call whether that was briefly or the entirety of the call. If your organization provides work mobile devices or provides full coverage or partial subsidy of data use each month, your organization should have or be using tools specifically to better track it. In most cases, mobile devices will provide a local device report on how much data apps have used. You may refer there for such information.