We're sure you have questions - for the more common ones we should have an answer here.
General FAQ
Can I use a wireless or Bluetooth headset with NocTel Go?
As long as the headset being used provides a microphone input, it should generally work. For Bluetooth headsets, you should verify the device provides the A2DP and HFP profiles which are necessary to interact and handle phone calls. More advanced headsets that feature button controls will also typically include the AVRCP profile which allows the paired device and media/phone apps to correctly interpret button presses. As the range of possible devices is incredibly large, NocTel cannot test every valid combination of mobile device to headset device. We encourage you to evaluate a headset with your NocTel Go extension before purchasing it and presuming it fit for normal use.
NocTel provides no warranty or guarantee any and all headset peripheral and mobile device combination will be fully compatible with NocTel Go.
Can I use NocTel Go with a tablet?
Absolutely! If the tablet is running a modern version of Android or iOS, it can install, provision, and use NocTel Go the same as any smartphone would.
App Usage and Interface FAQ
NocTel Go is not able to scan the provisioning QR code
Ensure you allowed NocTel Go to access your mobile device's camera. If you did not do this, you will need to locate the NocTel Go app and check its current permissions. If you are certain that NocTel Go has access to your device's camera, make sure you are getting the entire QR code squarely in the camera viewfinder and not partially or at an angle.
Can I bind the same NocTel Go extension to multiple devices?
Not at this time. When a NocTel Go extension is provisioned it is bound to the mobile device it is activated on. This may be somewhat problematic for iOS users with multiple devices, such as an iPhone and an iPad on the same Apple ID, since device app syncing will copy the apps on of the devices to the other.
If you wish to relocate the NocTel Go extension to a different device you should do the following:
- In the NocTel control panel, locate the Go extension and expand its Go App Credentials wicket
- Select disassociate to re-deploy on a new device
- Contract and re-expand the Gp App Credentials wicket - a new provisioning QR code will be generated
- Scan the QR code on a different mobile device that has not yet provisioning a Go extension
On the originally bound mobile device you will need to navigate to Settings and select "Reset Application" to remove the orphaned Go extension binding.
Billing FAQ
How are NocTel Go extensions billed?
NocTel Go extensions are billed on a monthly basis the same as a physical extension is. The rate may vary depending on if your organization has a contract specifying different monthly rates for NocTel Go extensions and physical handsets.
Is service usage for NocTel Go measured any differently than a physical handset?
No, NocTel Go extension usage is measured and billed the same as physical handsets. NocTel Go extensions abide by the same minutely rate your organization has applied domestically and internationally as well as the fixed monthly cost for service. Usage is billed in minutes and not on a different basis like data expenditure/transit.
Does NocTel Go measure data usage for calls that used mobile data on my device?
NocTel Go does not measure and report data usage for calls that used mobile data at any point in the call whether that was briefly or the entirety of the call. If your organization provides work mobile devices or provides full coverage or partial subsidy of data use each month, your organization should have or be using tools specifically to better track it. In most cases, mobile devices will provide a local device report on how much data apps have used. You may refer there for such information.