Billing Related Questions

NocTel Fiber bills for the following month's service. i.e if the bill is issued in January, it would be for February's service.

You can pay your bill a few different ways: 

You can pay electronically from the link in the invoice or you can pay by check.

Paying electronically, you have two options: Credit or Debit Card or ACH Debit.

• Credit or Debit allows you to pay with either a credit or debit card. This option includes a transaction fee. 
• ACH Debit allows you to pay directly through a checking account and has the added option of monthly auto-pay. There is no fee for ACH debit. 

If paying by check, please remit to:

NocTel Communications Inc
PO Box 35
Camas, WA 98607

And please include your account number in the memo.

1. Click the Pay Now button on your invoice.
   
   
   
2. Complete the payment form and click the Pay button at the bottom. 
   
   
   
   Note: This option includes a transaction fee.

1. Click the Pay Now button on your invoice.
   
2. Click ACH Debit.  
   
   
   
3. Chose the Set up Direct Debit option.
   
   
   
4. Complete the details on the Set up an ACH Debit Authorization page..
   
   
   
5. Click the continue button to advance to the bank account information page. Enter your bank details and click continue.
   
6. Click Set up Debit Order Authorization to confirm. 
   
   
   
7. See the information below on confirming auto-pay for future invoice approval. Selecting "Not Now" will require that you manually approve each future invoice
   
   

Confirming Auto-pay for Future Invoices

On the final confirmation page click the Approve Future payments button, to confirm auto-approve for future invoices. A new page will confirm the auto-approve option has been selected.

If you have any questions or concerns about your bill, please email help@noctel.com or call 360-837-7400.

If your banking information has changed or you need to cancel an ACH Direct Debit. Please reach out to our team at accounting@noctel.com or by calling 360-837-7400. Our team can manually cancel the ACH direct debit mandate. On your next invoice, you will be able to set up a new ACH direct debit with new banking information by clicking the Pay now button.

Yes! Please email help@noctel.com with your name, account number, and the duration of the hold time and we'll be happy to accommodate. Or give us a call at 360-837-7400.