Important!
Before adding a Go 2 desktop softphone, you must reach out to support at support@noctel.com.
LDAP Integration
If you would like to use your organization's LDAP credentials for your Go2 credentials, please check her guide here for more information.
Adding Extension and Provisioning:
- Click Extensions.
- Click Add a New Extension.
- Locate the NocTel Go 2 Softphone section and click Add Softphone.
- Enter the following information in the fields provided:
- Ext #: enter an extension number.
- Employee Description: enter the employee or agent’s full name. (Ex: John Smith)
- Login Email Address: enter the employee or agent's email address (Note: login email address is case-sensitive)
- Password: Enter a password the user/agent will use to log in to the Go 2 Desktop client. (Note: password is case sensitive) (If using LDAP for Go, leave this field blank)
- LDAP Username (Optional): If using LDAP, complete this field or otherwise leave it blank.
- Click Submit.
Installing Go2 On a Device:
Desktop:
- Download the NocTel Go 2 application for Desktop Devices:
- Run the install program and follow the on-screen instructions.
- Once installed, use the login credentials provided by your administrator.
Mobile:
- Download the NocTel Go 2 application for mobile devices:
- Open the app and enter the username and password created on the extension's options page.
- Tap Login. We recommend that the user leave the Remember Login and Auto Login option on the login page ON for best results.
Note: Device Limits
NocTel Go2 instances are limited to one device. If you need to move your Go client to a new device, please contact your IT team to have them reach out to our Support team at support@noctel.com.
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