Factory Reset:

Press and hold 1, 3, and 5.
When prompted for a password use: 8675309.
Let the reset run. The device will come to the home/idle screen and may have a different ext number displayed.

Once the factory reset is complete you will need to provision the phone to work with NocTel again.

Note: Forgot your password?

If you do not know the admin password for the device, the device MAC address can be entered in place of the password perform a factory reset.

Provision:

For VVX phones using version 5.x.x, 6.x.x or higher:

Press the Home key on the phone's dial pad.
Use the directional pad to arrow down to Settings. Press the Select soft key to select the option.
Select Advanced.
Enter the admin password 8675309, and press the Enter soft key. (NOTE: If you did not set the new password to 8675309, use the password you set on the initial boot up)
Select Administration Settings.
Select Network Configuration.
Select Provisioning Server.
Set the Server Type:
1. Use the directional pad to arrow down to highlight Server type.
2. Press the Edit soft key. Use the directional pad to arrow right until HTTPS is displayed.
3. Press the Select soft key to save.
Set the Sever Address:
1. Use the directional pad to arrow down to Server address,
2. Press the Edit soft key. Enter noctel.com for the Server Address, using the number pad to select the corresponding letters (T9 - Text on 9 keys). The star/asterisk key * can be used to add the ''dot". Use the << softkey if you need to delete.
3. Whe finished press the Ok soft key to save.
Press the Back soft key
Press the Back soft key again.
Select Save Congif and press the select soft key. The phone will reboot.

Click here to expandFor VVX phone using version below 5.x.x

On boot up the phone will display a “loading application” screen. Press Cancel.
On the phone, press Setup > enter the phone’s password. The default is 456.
Choose Provisioning Server, and press the Select soft key.
Scroll down to Server Type, press the Edit soft key, and arrow right until HTTPS is displayed and press Ok.
Below HTTPS enter noctel.com for the Server Address. To enter periods press the star key (*) on your phone’s keypad. If you enter an incorrect number, you can press the backspace/delete button located under the arrow buttons to delete your entry
When finished, press the OK soft key, and then press Exit twice.
Choose Save & Reboot and press the Select soft key to reboot the phone and save the new configuration. *Please note that the phone may reboot multiple times.