Use this guide for provisioning a Poly Edge Desk phone.

Create a New Extension

Before provisioning a phone to work with NocTel, the device's MAC address must be linked to an extension in the Control Panel. Follow these steps to create a new extension:

1. From the control panel, click on Extensions.
   
   
   
2. Click on the Add a New Extension link.
   
   
   
3. Select the Poly (Polycom) IP Phone, from the list, and click Add Device.
   
   
4. Complete the fields on the new page:
   1. Device MAC: Enter the phone's 12-digit MAC address. The MAC address can be found on a silver sticker, with a barcode, on the back of the phone. 
      
   2. Ext. #: Give the extension a distinct extension number not currently in use in your account.
   3. Line: For all standard applications, leave as 1st
   4. Extension Name: Enter a descriptive name for the extension.
      
      
      
      
5. Click Submit to add the new extension. 

Initial Boot Settings 

On initial boot of the phone, you are required to set a new admin password and other basic info. Follow these steps:

1. Select the language using the directional pad keys and then press the Next softkey.
2. Select Wired Connection, and press the Next softkey.
3. Accept the HP EULA by pressing the Accept softkey.
4. Enter a new password. We recommend 8675309, as this will be the password once provisioned to NocTel.
5. Use the directional pad to highlight the Confirm New field. Re-enter the new password and press Enter.
6. Select your time zone and press okay.

Entering Provisioning Information

Once the phone has been added as an extension and a new admin password has been set, complete the following to add the provisioning information:

1. Press the Home key on the phone's dial pad.
2. Use the directional pad to arrow down to Settings. Press the Select soft key to select the option.
3. Select Advanced.
4. Enter the admin password 8675309, and press the Enter soft key.
5. Select Administration Settings.
6. Select Network Configuration.
7. Select Provisioning Server.
8. Use the directional pad to arrow down to Server type, and press the Edit soft key. Change the Server Type to HTTPS, and press the Select soft key.
9. Use the directional pad to arrow down to Server address, and press the Edit soft key. Change the Server Address to noctel.com and press the Ok soft key to save.
10. Press the Back soft key
11. Press the Back soft key again. 
12. Select Save Congif and press the select soft key. The phone will reboot.

Bulk Provisioning 

Ports Used by Polycom & NocTel

The following table below lists and describes the TCP and UDP ports used by Polycom phones and the NocTel system. Blocking any of these ports may result in the inability to place calls and other symptoms that will affect the use of Polycom phones.

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