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Agent Warm Transfer
. Related issues kb-how-to-article … Warm Transfer describes the NocTel Flow feature agents use to transfer calls from themselves to other Queues or possibly directly to a different individual. WeSupervisor Call Functions
functions codes barge monitor kb-how-to-articleCall Logs
. Related issues call recording using kb-how-to-article … within Flow allow supervisors and managers to review detailed call records on individual calls that are enabled for a queue or agent. Call logs include callCreating Teams
articles appear here based on the labels you select. Click to edit the macro and add or change labels. Related issues team setup kb-how-to-article … Teams are a great way to group users meaningfully for Managers and Supervisors to oversee and monitor groups of Agents. To create a Team: Using the FlowAdding Users
on the labels you select. Click to edit the macro and add or change labels. Related issues users setup kb-how-to-article … aspects of the Flow system such as creating and managing Queues, Agents, Skills, telephone numbers, etc.. Users are created and managed by other Manager-levelCreating a Queue
articles appear here based on the labels you select. Click to edit the macro and add or change labels. Related issues queue setup kb-how … the call. This allows the most qualified Agents to respond to calls improving efficiency and satisfaction. To create a Queue: Using the Flow domainBest Practices
the macro and add or change labels. Related issues kb-how-to-article best-practices … For the best results with Flow, please follow these suggested guidelines. You Should: Assign only the minimum permissions necessary for individualsAdding Agents
you select. Click to edit the macro and add or change labels. Related issues setup agents kb-how-to-article … can be performed by users with Manager or Supervisor level access: Using the Flow domain provided, access the interface with manager credentials. ClickSetting up Phone Numbers
based on the labels you select. Click to edit the macro and add or change labels. Related issues setup phone numbers kb-how-to-article … The Phone Numbers section located under Settings in the Flow interface can be accessed by Manager level users. It is in this area that the users set the waySupervisor Home Overview
flow that give details on current Queue status. Picture2.png Related articles Related articles appear here based on the labels you select. Click to edit the macro and add or change labels. Related issues supervisor home about kb-how-to-article