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What Are Queues
about queues queue kb-how-to-article … . In the Flow interface, Manager users can create a Queue, assign it a name, select the skills needed by Agents to accept queued calls, set the Agent distributionAdding Account Information
to edit the macro and add or change labels. Related issues account information kb-how-to-article setup … When first setting up a Flow account the user should first enter some basic information. Information entered here such as Account Description and TimezoneAdding Skills
you select. Click to edit the macro and add or change labels. Related issues skills setup adding kb-how-to-article … -level function. Creating/Adding a Skill Using the Flow domain provided, access the interface with Manager credentials. Click Setup in the left-hand menuHow NocTel and Flow Work Together
fow ivr kb-how-to-article … Overview Flow is an extension of NocTel that provides all of the tools that a contact center needs integrated with an easy to use web interface. NocTelSkills and Proficiency
on the labels you select. Click to edit the macro and add or change labels. Related issues about skills proficiency kb-how-to-article … in Agent section of Flow on the New Agent or Agent Edit page. Screen Shot 2017-10-18 at 2.08.19 PM.png If new skills are added to the contact center, they becomeCall Priority and Escalation
select. Click to edit the macro and add or change labels. Related issues about priority escalation kb-how-to-article … A call’s priority helps determine how soon it is offered to an available Agent in a Queue. Calls with higher priorities are sent to Agents first. In the caseSupervisor and Manager Login
manager login supervisor kb-how-to-article … Supervisor and Manager users can log into Flow without logging in to an extension to make changes and monitor and monitor queues and calls. Supervisors canAgent Status
. Related issues using status agent kb-how-to-article … update their status by: Clicking on their name in the upper or the Flow logo left corner of the interface. Click on any of the available status optionsRemoving a Component
appear here based on the labels you select. Click to edit the macro and add or change labels. Related issues using removing deleting kb-how … The main components within Flow, such as Queues, Skills, Teams, Agents, Users, and Phone Numbers can be removed by a similar process. Removing a componentAgent Click-to-Transfer
and add or change labels. Related issues agent kb-how-to-article call_handling status_management … Click-to-Transfer describes the NocTel Flow feature agents use to transfer calls from themselves to other Queues or possibly directly to a different individual