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NocTel requires that changes to user access levels (permission levels) for the NocTel control panel be made by a user within the account that has account administrator level access. For security reasons request from a user to modify a person’s access level cannot be completed by NocTel support staff, and the user will be directed to contact their account administrator.

How to Change Access Level for a User:

  1. Log in to the control panel.
  2. Click on Account Preferences > Account Users.

  3. Click on a user from the list of users provided.
  4. Use the drop-down box for Access Level to make changes.
  5. Click Submit to save the changes.

Access Levels:

  • Account Administrator: Account Administrators can add or remove users, change user permissions, make changes to billing and legal information associated with this account, and make system-wide changes to phone system behavior.
  • Account Manager: Account Managers can manage the settings of all numbers and extensions in the account, and can grant normal users access to individual extensions.
  • Normal User: A normal user can only access voicemail and manage the personal settings of a particular extension (or extensions) that they have been granted access to.
  • Inactive: No access to the account.