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The following step can be used on Polycom VVX 311, 411, 150, 250, 350, 450 phones to correct a device that has entered a reboot loop and will not load the phone's main screen.

Factory Resetting 

  1. Power cycle the phone, and when the phone displays "Loading Application" or "Starting Application” press the Cancel soft key, to stop the boot.
  2. Press the Setup soft key within 10 seconds of canceling the previous application to enter setup.
  3. Enter 456 as the password and press the Enter soft key (try 8675309 if 456 fails).
  4. Select Reset to Defaults → Reset Settings. Enter the same password again. The phone will reboot.
  5. Follow steps 1, 2, and 3 again. Select Reset to Defaults → Format File System. Enter the password again. The phone will reboot.

Manually Updating the Firmware

  1. Power cycle the phone, and when the phone displays "Loading Application" or "Starting Application” press the Cancel soft key to stop the boot.
  2. Press the Setup soft key within 10 seconds of canceling the previous application to enter setup.
  3. Enter 456 as the password and press the Enter soft key (try 8675309 if 456 fails).
  4. Navigate to the Provisioning Server and press the Select soft key.
  5. Set the following information:
    1. Server Type: HTTP
    2. Server Address: fw.noctel.com/poly_6.4.6 (the # button will give you a /, the * button will give you a .)
  6. Press the Exit soft key. Press the Exit soft key again, then select the Save & Reboot option. The phone may reboot several times as the new firmware is installed. One the phone is done updating it should retrun to the normal idle screen with the correct extension number.

Reset the Provision Information

  1. Power cycle the phone, and when the phone displays "Loading Application" or "Starting Application” press the Cancel soft key to stop the boot.
  2. Press the Setup soft key within 10 seconds of canceling the previous application to enter setup.
  3. Enter 8675309 as the password and press the Enter soft key.
  4. Navigate to the Provisioning Server and press the Select soft key.
  5. Set the following information:
    1. Server Type: HTTPS
    2. Server Address: noctel.com 

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