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The following step can be used on any Polycom SoundPoint IP Series or the SoundStation IP Series phones to correct a device that has entered in to a reboot loop and will not load the phone's main screen. 

  1. Power cycle the phone and when the phone displays a "Loading Application" or "Starting Application screen. Press the Cancel soft key, to stop the boot.
  2. Press the Setup soft key within 10 seconds of canceling the previous application to enter setup.
  3. Enter 456 as the password and press the Enter soft key (try 8675309 if 456 fails).
  4. Select Reset to Defaults -> Reset Settings. Enter the same password again. The phone will reboot.
  5. Follow steps 1, 2 and 3 again. Select Reset to Defaults --> Format File System. Enter password again. The phone will reboot.
  6. Follow steps 1, 2 and 3 again. Navigate to Provisioning Server and press the select soft key.
  7. Navigate to DHCP Menu, set the Boot Server to Static.
  8. Press Exit.
  9. Navigate to Server Type and press the edit soft key. Use the right direction button to select HTTP. Press the okay soft key.
  10. Navigate to Server Address and press the edit soft key. Enter jam.noctel.com/4013 for the address. (the # key will give you a /).
  11. Press the Exit soft key twice and choose the Save & Reboot option.
  12. Once the phone has rebooted a number of times, it will come up as a new device. Follow steps 1, 2 and 3 again.
  13. Navigate to Provisioning Server >> Server Type and press the edit soft key. Use the right direction button to select HTTPS. Press the okay soft key.
  14. Navigate to Server Address and press the edit soft key. Enter noctel.com for the address.
  15. Your phone will now reboot and be connected to NocTel.