Hunt Groups allow for ringing multiple destinations or extensions at the same time. Hunt Groups are useful in providing call answering flexibility, and creating advanced routing options. They are also non-terminating actions allowing for cascading hunt groups or other call routing features to be used after them.
Creating a Hunt Group:
- Click "Hunt Groups" on the left-hand side of the NocTel Control Panel
- Click "Add a Hunt Group"
- Provide a description and select the members that will be ringing together.
- Click "Save"
Once a Hunt Group has been created, it will need to be referenced from an Inbound Action List in an extension in order to be used.
Using Group ID # with Hunt Groups:
When creating a hunt group a Group ID number can be assigned that can be used by individual users for signing in and out of the groups with a dial code on their extension. This feature can be used for when a user is unavailable to answer the call, allowing them to log out of the hunt group until they are once again able to answer calls. The dial codes for logging in and out of hunt groups are as follows:
- *44: logs the user into any hunt group they are a part of.
- *40: logs the user out of any hunt group they are a part of.
- *44xxx: logs the user into the hunt group xxx where xxx is the hunt group ID number.
- *40xxx: logs the user out of the hunt group xxx where xxx is the hunt group ID number.
Example
When assigning group ID please keep in mind that if you have a hunt group ID of 10, 100, and 1000, when the user signs into group 10, they will also be signed into groups 100 and 1000 (if they are members of that group). This is because the system will log them into anything longer than the dialed group ID that matches with the number entered. This can be used in cases where a user is assigned to several hunt groups of a similar nature, such as a Tier 1 Support Group with ID number 10 and Tier 2 Support Group with ID 100. A user in both groups could sign in and out of both with *4410 or *4010.
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