If you have not already, first contact NocTel support at support@noctel.com to sign up and get your initial domain and credentials.
Setting up a contact center can be a daunting task. NocTel Flow makes it easy and can help you to get your contact center up and running in no time by following some simple steps. When working with Flow it is recommended to start building your contact center in the following order:
- Input general Account Info
- Create different Teams
- Add Skills
- Add Users
- Create Queues
- Set Phone Numbers
- Add Agents
Title | Creator | Modified |
---|---|---|
Supervisor Call Functions | Joey Macaluso | Feb 29, 2024 |
Call Logs | Joey Macaluso | Sep 06, 2023 |
Outbound Calling | Joey Macaluso | Oct 11, 2022 |
User Type Overview | Joey Macaluso | Jun 29, 2022 |
Call Contact Reason | Joey Macaluso | Jun 20, 2022 |
Adding Agents | Joey Macaluso | Aug 09, 2021 |
Updating a Agent Password | Joey Macaluso | Jun 18, 2021 |
Agent Login | Joey Macaluso | Jun 17, 2021 |
Updating a Manager or Supervisor Password | Joey Macaluso | Jun 17, 2021 |
Toolbar Buttons | Joey Macaluso | Jun 16, 2021 |
Agent Click-to-Transfer | Tristan Walker | Dec 10, 2019 |
Agent Warm Transfer | Cory Schruth | Dec 10, 2019 |
Agent Status | Joey Macaluso | Dec 06, 2018 |
Best Practices | Joey Macaluso | May 18, 2018 |
Agent Summary View | Joey Macaluso | May 18, 2018 |
Creating a Queue | Joey Macaluso | Nov 06, 2017 |
Setting up Phone Numbers | Joey Macaluso | Oct 31, 2017 |
Adding Users | Joey Macaluso | Oct 31, 2017 |
Adding Skills | Joey Macaluso | Oct 31, 2017 |
Adding Account Information | Joey Macaluso | Oct 31, 2017 |
Overview
Content Tools