Use this guide for provisioning a Polycom VVX Desk phone.

Create a New Extension

1. From the control panel, click on Extensions.
   
   
   
2. Click on the Add a New Extension link.
   
   
   
3. Select the Poly (Polycom) IP Phone, from the list, and click Add Device.
   
   
4. Complete the fields on the new page:
   1. Device MAC: Enter the phone's 12-digit MAC address. The MAC address can be found on a silver sticker, with a barcode, on the back of the phone. 
      
   2. Ext. #: Give the extension a distinct extension number not currently in use in your account.
   3. Line: For all standard applications, leave as 1st
   4. Extension Name: Enter a descriptive name for the extension.
      
      
      
      
5. Click Submit to add the new extension. 

For Poly VVX Desk Phone Running UC Software 5.x.x. or 6.x.x

Setting a New Admin Password on Initial Boot

On initial boot of the phone, you are required to set a new admin password. Follow these steps:

1. Enter the current password “456” in the “Old Password” field. 
2. Use the directional pad to arrow down to the “New Password” field.
3. Choose a password you would like to use and enter this password. NocTel recommends 8675309, as once provisioned, the admin password will be updated to this.
4. Use the directional pad again to arrow down to the “Confirm New” field.
5. Once confirmed, press the “Enter’’ softkey on the bottom right. The phone will complete booting. 

Entering Provisioning Information

Once the phone has been added as an extension and a new admin password set, complete the following to add the provisioning information:

1. Press the Home key on the phone's dial pad.
2. Use the directional pad to arrow down to Settings. Press the Select soft key to select the option.
3. Select Advanced.
4. Enter the admin password 8675309, and press the Enter soft key. (NOTE: If you did not set the new password to 8675309, use the password you set on the initial boot up)
5. Select Administration Settings.
6. Select Network Configuration.
7. Select Provisioning Server.
8. Set the Server Type:
   1. Use the directional pad to arrow down to highlight Server type.
   2. Press the Edit soft key. Use the directional pad to arrow right until HTTPS is displayed. 
   3. Press the Select soft key to save.
9. Set the Sever Address:
   1. Use the directional pad to arrow down to Server address,
   2. Press the Edit soft key. Enter noctel.com for the Server Address, using the number pad to select the corresponding letters (T9 - Text on 9 keys). The star/asterisk key * can be used to add the ''dot". Use the << softkey if you need to delete.
   3. Whe finished press the Ok soft key to save.
10. Press the Back soft key
11. Press the Back soft key again. 
12. Select Save Congif and press the select soft key. The phone will reboot.

Bulk Provisioning 

Ports Used by Polycom & NocTel

The following table below lists and describes the TCP and UDP ports used by Polycom phones and the NocTel system. Blocking any of these ports may result in the inability to place calls and other symptoms that will affect the use of Polycom phones.

Related articles

• Page:
  Provisioning a Polycom Phone
• Page:
  Factory Resetting a Polycom VVX Phone
• Page:
  Assigning Caller ID to an Extension
• Page:
  Grandstream HT801/HT802 Configuration Guide for Elevator Call Systems
• Page:
  Provisioning a Grandstream HT801 v2 or HT802 v2