Front of house and back of house, finally on speaking terms.
Rush hour is a communication problem: the phone ringing over the counter, the menu board that’s wrong, the walk–in nobody checked. One system keeps the room coordinated.
One system for the whole room.
Menu boards, phones, and the sensors watching your inventory stop being three separate contracts. They become parts of one system, run by whoever is on shift.
See
Every screen, phone, and sensor across the dining room, the line, and the walk–in. What’s on, what’s off, and for how long.
Change
Prices, hold messages, and hours, edited between shifts by a manager in plain language. Not a ticket, not a vendor visit.
Respond
A cooler drifting or a back door left open becomes a call, a text, an alert, while there is still time to act.
Built around how a shift actually runs.
Survive the rush.
Takeout and reservation lines that route, queue, and answer with the right message at the right hour, so nobody is holding a receiver over the counter at seven.
- Callers keep their place in line and hang up. Desk calls them back.
- Lunch, dinner, and closed each get their own greeting.
- Flip to holiday hours by dialing a short code from any phone.
Change the price once.
Menu boards that follow the kitchen instead of the other way round. Type it once, pick the screens, and lunch becomes dinner on its own schedule.
- One change reaches every board in every location.
- Dayparts and seasonal menus run on a schedule you set.
- An eighty–six goes up the moment the line calls it.
Let the walk–in speak up.
A compressor doesn’t announce that it’s quitting. A small wireless sensor reports to Desk, and nothing happens for months, which is the point. The night it drifts, Desk works down your list until someone says they have it.
- Text the manager first, then call, then call the owner.
- It keeps escalating until somebody acknowledges it.
- Works the same for the back door, the freezer, and the cage.
The products restaurants lean on.
Each one works alone. Together, inside NocTel Desk, they run the room.
- Change a price once and every board follows.
- Dayparts and seasonal menus on your own schedule.
- Override every screen at once when you need to.
- Callback so nobody guards a phone to keep their place.
- Greetings and routing that change with the hour.
- Holiday hours flipped from any phone by short code.
- Temperature sensors in the walk–in and the freezer.
- Door sensors on the back entrance and the cage.
- An escalation list that keeps going until someone answers.
You can reach the people who built it.
Support is in Washougal, Washington. The person who picks up is, in most cases, someone who wrote the code.
We install it.
Accounts are built before you touch them. Phones arrive configured. We’re on site while a location switches over.
Your phones can stay.
NocTel works with the phones already on your counter. Replacing a system doesn’t have to mean replacing the hardware.
One login for every location.
Every room, every board, every sensor, from wherever the person running it happens to be standing.
Setups restaurants ask us for
All setupsTalk to someone who has wired a kitchen before.
- A real conversation about your room and your rush.
- We pre–build your account and migrate your numbers.
- Your managers run it from Desk. We stay a call away.