Eastern Oregon's Situation
In remaining true to its educational goals, EOU also seeks to adapt its own operations to modern alternatives that allow the university to do more and better while being mindful of changes and opportunities whose adoption could return considerable benefits. One such aspect of operation for consideration was its communication system, which until a few years ago had been operating on a PBX system and had shifted to Jive, a NocTel competitor, for a hosted VoIP solution. As with any established medium-large organization, EOU set forth the expectation a modern alternative to the current PBX communication system needed to be reliable, feature rich, and the transition path must not be cumbersome or require additional technical staff to maintain and operate.
Thanks to EOU’s future forward mindset, the concern of how much time and effort would be required by all staff to acclimate to a new communication system manifested as a valid, real concern. As a place of learning and bringing the future closer to today, EOU understood there are associated risks with adopting fairly new technology which has not withstood being put through its paces in practical usage or existed long enough for wide enough adoption to occur. Service with Jive was an improvement over the PBX system, but was there another option that could improve over Jive?