NocTel Flow

Contact center solution

Manage your entire Contact Center from phone lines to agents

FEATURES

Key features of NocTel Flow

In addition to common contact center features, NocTel Flow includes

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Web-based portal

Flow leverages a web-based front end portal for consistent access across workstations and mobile

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Mobile Friendly

Web interface ensures users can access Flow where there is reliable internet connectivity freeing users and enabling them to be more available and responsive.

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Agent Flagging

Support agents better with agent flagging for supervisor assistance.

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Robust Documentation

Comprehensive public knowledge base to provide practical, up-to-date guidance on Flow operation, best practices, and troubleshooting.

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Customizable Interface

Curate relevant data for each user to streamline efficiencies and make sure the right people have the right information always.

FLOW FEATURE

Customized displays with your most relevant information

With Flow’s Spark Lines feature, defined metrics will always be displayed to the relevant users

What metrics to display and to whom can be selected ensuring the right individuals know the right information at all times.

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NOCTEL FLOW

Management Features

Create Teams

Create management groups for use within users, agents, and queues

Teams are a great way to group users meaningfully for Managers and Supervisors to oversee and monitor groups of Agents

Agent skills

Define new skills and skill proficiency

Skills are attributes that are assigned to Agents and be used in creating a Queue

Agent routing

Exclude or include agents to queues as skill set and operations require

Proficiencies of corresponding skills are used to determine if an Agent is qualified to answer calls from a given Queue

Create Teams Agent skills Agent routing

Teams are a great way to group users meaningfully for Managers and Supervisors to oversee and monitor groups of Agents

Skills are attributes that are assigned to Agents and be used in creating a Queue

Proficiencies of corresponding skills are used to determine if an Agent is qualified to answer calls from a given Queue

PRICING

Flow Pricing

All features are available to all accounts regardless of the size of your organization

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Flat pricing per agent per month

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Bulk rates available

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No plan tiering

$100

Per agent / month

$85

Per agent / month

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For pricing

*NocTel handset fees also apply

Suggest a feature

We love hearing from our customers. Submit your ideas for new products or features to our team.

VoIP Hardware

NocTel supports most SIP-compliant devices, although we recommend the following hardware for the best results with our services.

TRY IT OUT

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