Blog Articles

Our latest thoughts on a wide variety of industry-relevant topics

  • Engineering

    You Need a Plan B

    It's not a matter of "if", it's "when". When an event requiring business continuity occurs, adjusting to conditions should be rehearsed and never panicked.

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  • Features

    Working From Home? Ready, Set, Go.

    Today's workforce is highly available and more mobile than ever. With employees on the move, voice presence can move at the same brisk pace without being tied to an office.

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  • How To

    Too Many Passwords? Get a Password Manager!

    Take a few minutes to mentally run through all the services and accounts you have requiring a username and password to access. How many of those credentials can you remember right now?

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  • Features

    Take NocTel on the Go: Softphone App Announcement

    A softphone option has been a consistent top inquiry and feature request we've received from customers for quite a while. We're excited to formally announce that NocTel Go is now available...

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  • Industry News

    Much Ado About GDPR

    With a renewed interest in personal privacy and cautious trust in the companies that collect it, the world has been abuzz in a myriad of activity and sentiment about the EU's General Data...

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  • How To

    Contact Center Attrition - Retention Through Gamification (Part 2 of 3)

    In the previous article we bring the uncomfortable truth that is employee attrition forward. We've acknowledged it's a problem - to what degree varies with the organization and how it...

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  • How To

    Contact Center Attrition - Understanding Motivation (Part 1 of 3)

    Supervisors and managers of contact centers are no strangers to the dreaded A-word attrition. Contact center work as an agent takes a strong position on the list of occupations that often...

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  • Features

    Announcing NocTel Flow - Your Choice Contact Center Solution

    After a long period of research and implementation NocTel has completed the initial release of Flow, our cloud-hosted contact center solution for businesses and organizations

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  • How To

    Planning for Dial Plans

    We use them every day and if you’re a business you likely have one set up, though what a dial plan actually is and what it accomplishes is something many don’t have a working understanding of...

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  • Engineering

    Homer - A Better Way to Debug SIP

    If you work in IT support or infrastructure, you may already be familiar with a wire capture tool like Wireshark for diagnosing the many problems that can occur...

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  • How To

    The Pain of Porting

    Transitioning phone service and the option of porting numbers - particularly for businesses - is one of those necessary trials that can be fraught with hangups, paperwork, and waiting.

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  • Industry News

    5 Myths about Hosted VoIP Phone Service Debunked

    When you hear VoIP, certain ideas about the technology crawl into your mind. It’s another one of those subjects that nearly everyone has an opinion about, without even necessarily knowing how...

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  • How To

    The 10 Questions You Should Be Asking When Looking Into a New Phone System

    Asking the right questions can make the difference and help you in acquiring as transparent a view as possible about what you need, what you’re going to be getting, and more importantly...

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  • Engineering

    Quality of Service and You

    In a perfect world devoid of things that make the experience and reliability of something everything would just work. Unfortunately, we don't live in such a world

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  • Industry News

    7 Reasons Why Your School District Should Move Telecommunications to the Cloud

    Apprehensive about making the jump to a hosted service provider? You're not alone. Many school districts around the country have concerns with eliminating their on-premise PBX that they're so...

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  • Industry News

    NocTel Featured in Radio Magazine

    Today, NocTel was featured in a Radio Magazine Field Report.

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  • Industry News

    Why Does Your Small Business Need VoIP Service?

    You may consider your small business outside the realm of technological advancement, but you are not exempt from changes in technology that will help you update your company for the 21st Century

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  • Industry News

    Accessing Detailed Call Logs For Your Office and International Calling

    One of the most important aspects of running any business is the level of customer service provided to those who purchase products or services from that particular company.

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  • Industry News

    VoIP Essentials for the Small Business Owner

    Since the advent of the Internet, it has become easier than ever to expand business opportunities to epic proportions.

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  • Industry News

    Switching to VoIP

    There are many advantages to switching your business from your existing phone service to VoIP. In most cases you will save money by switching, but you can also find that there are many...

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  • Industry News

    Voice over IP Beats Out Plain Old Telephone Service

    Voice over IP (VoIP) telephone service has been catching on the last few years by providing more features with less trouble that traditional Plain Old Telephone Service (POTS) landlines.

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  • Engineering

    NocTel's Faster VoIP

    Major upgrades have been underway to provide enhanced services

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  • Features

    hello-hola-もしもし

    We're connecting you to the world with NocTel's international dialing features.

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  • Industry News

    2013 Historical News

    NocTel's features have been completely overhauled. You will now find support for Step-by-Step Action Lists, Menus, Call Forwarding and more in your Extension settings, as well as Schedules.

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  • How To

    Contact Center Attrition - Appealing to Motivating Factors (Part 3 of 3)

    Through this series of articles we can be certain of a few things: people are very different from one another on what gets them going and the methods to tap into those motivating factors for...

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