Results and Feedback
While Grant County ESD had similar apprehensions other organizations hold in regard to abandoning a self-hosted and implemented legacy system as Director of Technology Robert Waltenburg comments, “[The old system] was cumbersome, labor intensive, and expensive. Having built and maintained our own system for the past 13 years, we were hesitant to switch to a hosted platform. We can unequivocally say that it was the best technology decision that we have ever made.”
As a learning experience for NocTel with government entities, value was provided to the District Attorney’s office through reliable Caller ID and the ability to see call history in the web-based control panel. According to Robert Waltenburg, “For years we couldn’t have Caller ID inbound or out. Our probation department calls many parolees every day – they would not answer the call because the identification came up as ‘Unknown Name – Unknown Number.’” The provision of reliable Caller ID has improved the success rate of reaching parolees by their probation officers by allowing Caller ID to identify the calling number to avoid no answers due to not knowing who is calling.
In response to the overall process of consulting, designing, deploying, and supporting, Robert Waltenburg states, “NocTel was relentless in programming and problem-solving issues that popped up as we deployed phones. They also worked with all of our various departments, answering questions and providing training on the new system. We would recommend these guys to any and all organizations!”